REFUND/RETURN POLICY
PICKUP ORDERS
DOUBLE CHECK AT PICKUP
​
Please take a moment to inspect your order at the pickup location to ensure everything is exactly as you requested. If something isn’t right, let us know on the spot—we’ll be happy to make it right!
ONCE YOU LEAVE
By leaving the pickup location with your order, YOU CONFIRM that everything has been delivered to you in full and AS ORDERED.
If you encounter any issues with your order after pickup, please reach out to us promptly so we can assess the situation and do our best to resolve it.
SHIPPED ORDERS
FRAGILE AND PRESERVATIVE FREE
Our products are handcrafted without preservatives and are delicate by nature. While we take care to package everything securely, we cannot guarantee the condition of items upon arrival.
​
CHOOSE YOUR SHIPPING WISELY
For the freshest experience, we recommend overnight or second-day shipping.
​
SHIPPING RISKS
Please note, WE CANNOT BE HELD RESPONSIBLE for products that break, melt, or spoil due to courier delays or if the recipient is unavailable to receive the package. When you choose to ship, you are doing so AT YOUR OWN RISK.
DELIVERED ORDERS
TIMING FLEXIBILITY
​
While we do our best to provide a time frame for deliveries, we cannot guarantee specific delivery times. If no one is available to receive the package, it will be left at the provided delivery address.
ACCURATE DETAILS ARE KEY
​
Please double-check all delivery information. If we are unable to deliver due to incorrect details and cannot reach you for updates, the delivery will be canceled. You can then schedule a pickup or arrange a second delivery for an additional $10 fee.
ONE DELIVERY ATTEMPT PER FEE
​
We kindly ask for your help in ensuring the delivery runs smoothly by providing accurate information and availability at the delivery location.
​
​
WHEN IN DOUBT, REACH OUT
If you have any questions or concerns about your order, please don’t hesitate to contact us. While WE DO NOT ISSUE REFUNDS, we’re here to help and will always do our best to ensure your experience with XO CHOCOLATES HOUSTON is as delightful as our chocolates!
​
THANK YOU FOR SUPPORTING OUR SMALL BUSINESS AND LETTING US SWEETEN YOUR DAY!